Refund & Return policy

At SkinSure Clinic, we are committed to providing the highest quality skincare treatments and services. While we do not sell physical products, we understand that circumstances may change, and you might need to cancel or modify your booking. Please review our return and refund policy below to understand how we handle cancellations, refunds, and service modifications.

1. Return Process for Services

Since we offer skin treatments and services, “returns” refer to the cancellation or modification of scheduled appointments. To begin the return process, please follow these steps:

  1. Contact Us: Reach out to us via email at s[email protected] or phone at +919960603380 with your appointment details, including your booking ID, date of service, and reason for cancellation or modification.

     

  2. Cancellation or Modification Request: Provide a clear explanation for your cancellation or change, and our team will assist you with the next steps.

     

  3. Documentation Needed: Please have your appointment confirmation or booking details handy for quick processing of your request.

     

2. Condition of Services for Cancellations

You may cancel or modify your appointment if:

  • The request is made before the scheduled appointment time.

     

  • Services that have already been rendered (e.g., facial treatments, laser therapy) are non-refundable once performed.

     

3. Cancellation and Refund of Shipping Costs

  • Shipping Fees: Since we do not offer physical products, there are no return shipping costs involved. However, if you need to cancel or reschedule a service, some service modification or cancellation fees may apply depending on the timing.

     

  • Refund Eligibility: Full refunds are available for cancellations made within the stipulated time before your appointment. Please refer to the cancellation timeline below for more details on refund eligibility.

     

4. Refund Details

  • Refund Method: Refunds for cancellations will be issued to the original payment method or as credit for future services, based on your preference and the terms of your booking.

     

  • Refund Timeline: Refunds will typically be processed within 7-14 business days from the approval of your cancellation request. Processing time may vary depending on the payment processor.

     

  • Cancellation Fees: Cancellations made within 48 hours of the appointment may incur a cancellation fee, and refunds may be partial. Full refunds are only provided for cancellations made well in advance, as stated below.

     

5. Exchanges

As we provide services rather than products, exchanges are not applicable. If you would like to modify or reschedule your skin treatment services, please contact us ahead of time, and we will do our best to accommodate the change, subject to availability.

6. Exceptions and Special Cases

  • Defective or Unsatisfactory Services: If you feel that the treatment provided did not meet your expectations, please notify us immediately. We will work with you to resolve any concerns. However, refunds or exchanges are generally not applicable for services already rendered.

     

  • Missed Appointments: If you miss your scheduled appointment, please notify us as soon as possible. We may offer the option to reschedule, but a fee may apply if the appointment is not canceled within the required time frame.

     

7. Contact Information

For questions or issues regarding your service bookings, cancellations, or refunds, please contact us:

  • Email: s[email protected]

     

  • Phone:- +919960603380

     

  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time)

     

8. Links to Related Policies

For your convenience, here are additional policies you may find useful:

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